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Press
Release
Crewe and
Nantwich adopts fully integrated
Income Management system
9 July, Feltham. Crewe and
Nantwich Borough Council, a district
authority in South Cheshire, and
the council that had the first person
to cast their vote over the Internet,
has adopted a fully integrated Income Management system, RadiusICON, including
multi-channel e-Payments and cash
receipting.
Crewe and Nantwich Borough Council
had the first person in the world
to cast their vote for a local
councillor over the Internet
at 9pm on Wednesday 24th
April. This first in e-voting puts them well on the way to achieving their
primary goal which is "To
use technology to deliver high
quality
services which put the customer
first, and to make the Council
more available to the public."
Crewe and Nantwich has a stated aim of wishing to ensure that the Council meets
the Government's targets for modern service delivery:
· Delivering the services people want to receive, by electronic methods
· Focussing on the needs of customers
· Increasing public awareness and opening up the Council
· Ensuring all sections of the community benefit
· Giving staff access to the information they need
This keenness to do the best for
their citizens led the Council
to choose a solution from Radius
when looking to replace an old
technology cash receipting system.
The Council have said that they cannot afford premature investment in technology
which in practice proves unpopular, or is swiftly superseded so they chose
RadiusICON
which provided the most complete, advanced and cost-effective solution.
This solution was a cash receipting
system for 12 workstations, with
distribution, reporting, counter
debit/credit card, automated telephone
and intranet payments
modules. The system is to be implemented in two phases.
According to Pam Davis, Service
Development Manager, "RadiusICON
was chosen as it provides a more
effective cash receipting capability
and extends payment methods
to provide a 24/7 capability thereby giving greater citizen choice under
best value.
This solution will help us meet
the government's requirements for
Modernising Government and citizen-centric
services by providing maximum capability
for e-Payments.
We are expanding the system to
web-based payments later in the
year and eventually to provide
on-line direct debit mandates.
As RadiusICON is Microsoft-based
it fits well into our overall IT
strategy and we look forward to
moving ahead with Radius and delivering
services in ways which
meet the different needs of individual customers."
Editor's Note
Radius is the acknowledged market
leader in the supply of software
to enable citizens and businesses
to pay all their council bills
(including council tax,
NNDR, rents, service charges, parking fines, etc.). As with all our e-Government
systems, Radius' unique e-Payments solution is delivered across multiple
channels, i.e. not just the Internet,
but also call centres, automated
telephone systems
(using IVR - Interactive Voice Response), and kiosks. With a high level of
take up amongst their citizens,
combined with an automated, seamless
link to all back
office systems, our customers are reporting cost savings and a rapid return
on their investment in our e-Payments
solutions.
RadiusICON is a fully integrated
system for cash receipting, Income Management and e-Payments, and
is currently installed at over
100 UK authorities. RadiusICON
also includes modules for bank reconciliation, miscellaneous income, e-returns,
on-line direct debits, and an e-Payments portal.
For further information contact:
Phil
Benton
Managing
Director
Radius
Computer Services Ltd. |
| Tel: |
020
8844 2141 |
| e-mail: |
bentonp@radiusplc.co.uk |
| Website: |
www.radiusplc.co.uk |
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