Press Release


30 July 2004, Feltham

Customer satisfaction with Radius improves even further - Socitm Software Survey 2004

Radius has come top for supplier performance in the latest 2004 Socitm Survey for General Ledger, Creditors, Purchasing, e-Procurement, Stores, Cash Receipting and Fraud Management.

The Socitm Application Software Index gives prospects and suppliers the opportunity to view customer satisfaction via an impartial annual questionnaire. The 2004 survey included responses from 339 local authorities (77% of the total).

Looking at customer satisfaction with the major software suppliers in the 2004 survey (i.e. those suppliers with at least five installations in the survey, but excluding in-house developments), Radius came top for Supplier Performance for General Ledger, Creditors, Purchasing, e-Procurement, Stores, Cash Receipting and Fraud Management. For cash receipting and fraud management systems, Radius again came top in the categories of Product Functionality and Reliability.

In the key area of Supplier Performance, where we remain at the top of the survey for the above products, our focus on continually improving our customer support has resulted in an across-the-board increase on 2003’s results.

Phil Benton, Radius’ Managing Director, said:

“Yet again, these results show that in parallel with our considerable sales success, Radius continues to focus on the supply of a complete quality service to our customers from documentation and product functionality, through implementation, and into a lifetime support service. This is borne out by the excellent reference sites that we have for all our products, including our new Radius Financials software.”

About Socitm's Software Survey 2004

The report is available to purchase on CD-Rom (participants receive a copy free of charge) and can be ordered on-line at www.socitm.gov.uk. This is Socitm's sixth annual Index of Application Software used by local authorities. It covers the software used in 67 function areas by local authorities in England, Scotland, Wales and Northern Ireland. The Index also provides details of software used by fire and police authorities. The functions include Financial, People and Property systems as well as specialist systems for front-line services such as Environmental Health, Libraries, Social Services and Housing Management. Also included are systems to support internal management processes such as document management, CRM, Content Management, virus detection and much more.

The number of organisations participating in the survey continues to increase - details are provided in the 2004 survey of 339 local authorities (77% of the total and up from 71% last year), 32 fire authorities and 13 police authorities.

The Index provides a comprehensive picture of the software used by each council including supplier, operating system, and installation and planned replacement dates. It also includes tables showing the relative market share (in terms of number of installations) of each supplier and the levels of user satisfaction with suppliers and their products.

For further information contact: